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Shipping

Questions about Shipping

How Quickly Will My Order Arrive?

Christmas Delivery Guide

The time it takes to receive your order is a combination of two elements: Processing Time and the Shipping Time. Processing Time is the time it takes us to select and pack your order for shipment—generally 2 to 3 days. Shipping Time is the time it takes the shipping company to take your order from our warehouse in Mineola, NY to your door. This time depends on where you live and which shipping method you choose. For guidance please refer to the chart below.

Please note that processing and shipping times indicated below are Business Days and do not include weekends or holidays.

For Addresses in the continental U.S. Processing Time Shipping Time Total Delivery Time
Standard Shipping 2 - 3 Days 5 - 7 Days 7 - 10 Days
Expedited Shipping 1 - 2 Days 2 Days 3 - 4 Days
Free Shipping Over $50 - US Media Mail 2 - 3 Days 10 - 14 Days 12 - 17 Days
For Addresses in Alaska, and Hawaii Processing Time Shipping Time Total Delivery Time
Standard Shipping 2 - 3 Days 5 - 7 Days 7 - 10 Days
Expedited Shipping 1 - 2 Days 2 - 3 Days 3 - 5 Days
Free Shipping Over $50 - US Media Mail 2 - 3 Days 10 - 14 Days 12 - 17 Days
For Addresses in Puerto Rico, Guam, and the Virgin Islands Processing Time Shipping Time Total Delivery Time
Standard Shipping 2 - 3 Days 5 - 7 Days 7 - 10 Days
Expedited Shipping 1 - 2 Days 2 - 3 Days 3 - 5 Days
For addresses outside the United States Processing Time Shipping Time Total Delivery Time
Standard Shipping 2 - 3 Days 5 - 11 Days 7 - 14 Days

How Much Does Shipping Cost?

The shipping cost for your order depends on three elements: the dollar value of your order, the shipping method you chose and your shipping address. For guidance please refer to the chart below. And now you can receive Free Shipping on orders of $50 or more. (See more information below.)

  Standard Shipping To: Expedited Shipping To:
Your Pre-tax Total Order: Continental United States Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands Continental United States Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands
$9.99 or less $5.95 $7.45 $18.45 $19.95
$10.00 - $19.99 $6.95 $8.45 $19.45 $20.95
$20.00 to $49.99 $7.95 $9.45 $20.45 $21.95
$50.00 or More $8.95 $10.45 $21.45 $22.95

Canada:

35% of your order value or $10.00, whichever is greater. Please note that you are responsible for any Canadian customs clearance, duties, taxes or other charges that may be incurred upon arrival of your shipment in Canada. These fees are not included in our shipping charges.

For Example:
If your order value is: Your shipping will be:
$15.00 $10.00
$50.00 $17.50
$100.00 $35.00

All Other Countries:

50% of your order value or $10.00, whichever is greater. Please note that you are responsible for any customs clearance, duties, taxes or other charges that may be incurred upon arrival of your shipment in your country. These fees are not included in our shipping charges.

For Example:
If your order value is: Your shipping will be:
$15.00 $10.00
$50.00 $25.00
$100.00 $50.00

For shipments outside the U.S., please note that you are responsible for any customs clearance, duties, taxes, or other charges that may be incurred upon arrival of your shipment in your country. These fees are not included in our shipping charges.

Can I ship my order to a PO Box?

If you request “Standard Shipping”, we can ship your order to a PO Box. However, if you request “Expedited Shipping,” you will need to provide us with a street address to ensure proper delivery.

Can I Ship One Order to Multiple Addresses?

Sorry, but at this time we cannot ship to multiple addresses from the same order. If you wish to ship books to more than one recipient, please submit a separate order for each shipping address.

How Do I Send Books to Someone Who Is In Prison?

Before you attempt to do this, check with the institution. Find out its rules and procedures. We will ship where you tell us, but cannot be responsible if the institution returns the package. In the event that this happens, we issue a credit, less shipping and handling, and a restocking fee of $10.00.

How Can I Track My Order?

Shortly after receiving your order, our website will send you an Order Confirmation via email. Once your order has shipped, we will send you a Shipping Confirmation via email that contains tracking information. You may also visit our Order Tracking Center to track your order via the Internet.